Return + Shipping Policies
Last Updated: February 11, 2026
Digital and Physical Product Return Policy
Digital products, including, but not limited to, welcome signs, seating charts, and invitation PDFs, which are downloadable and for at-home or 3rd party printing, are not eligible for returns at any time.
Physical products, including, but not limited to, invitation suites, belly bands, and wax seals, which are personalized products, are not eligible for return or cancellation at any time.
Product descriptions may have additional terms and conditions not listed here. By purchasing any product on this website, you agree to all terms within this policy, the website terms & conditions, and within each product you purchase.
Product Shipping Indemnification & Claims
Should a booked Client with or without a formal contract or an end user purchasing items from Business’ online shop purchase any items that require a shipment, such person will be bound by the following terms.
Services require shipping, items will be shipped via UPS ground or USPS ground services. For the shipment of all Services and online purchases, the Client/end user understands and agrees that:
The Business' liability for damages ends once the product(s) are dropped off at the noted shipping carrier via a confirmation receipt and/or updated tracking confirming receipt by the shipping carrier. The Business is not responsible for any damages, theft, and/or loss as a result of transportation and/or shipping of the Client/end user’s Services/online purchases.
It is the Client/end user’s responsibility to: request shipping insurance, provide proper shipping details, including the address where samples and/or final product(s) will be sent, request any expedited shipping means and the associated fees, request a signature confirmation for delivery, provide anything else not listed in this section that the Client desires, and pay for any of these additional services and shipping options in this section before the Services/online purchases are shipped.
Should the Client/end user choose to add shipping insurance and need to make a claim, the Client/end user must review all shipped products listed within their Services/order confirmation within two (2) days of delivery confirmation. Failure to complete this action in the time allotted will void the ability to make a claim, and no compensation will be provided.
Should damage during shipment occur, the included third-party insurance requires specific information for claims. If for any reason the Client/end user’s package(s) arrive damaged, the Client/end user will complete the following actions within two (2) business days of the tracking number’s delivery confirmation date:
1. Before opening the package: the Client/end user must take photos of the sealed, damaged box, with the shipping label viewable. Once photos are taken, the box may be opened.
2. After opening the package: the Client/end user must take a photo before removing any items. Once a photos are taken, the Client/end user may open each item and ensure no damages occurred to the Services. Additional photos of each damaged product(s) is/are required.
Reproducing any item that is not covered in the included third-party insurance, including failure to take appropriate photos or theft, will be the responsibility of the Client/end user. Recreation of any items will not take place until the claims process is complete and a refund has been provided to the Business to reprocess the order.
The Client/end user is bound to the terms & conditions of using and ordering from the Business’ website (or directly for contracted/non-contracted Clients), including, but not limited to, details related to payments and/or chargebacks.